FR
Francois R
1 reviews | Active since Sept 2022
05 Dec 2023, 15:51
Cant find policy or the courage to do anything
I have taken out a policy on 23/11/17. I have submitted a claim on 23/12/04. I am unable to get feedback from the call centre. I was on hold for 1 hour and 5 minutes. The lady could not find my policy after providing my policy number, ID number and vehicle registration. She asked me to send an email. No response. Called again and waited another 50 minutes. Once I was 1st in line, the call was taken and immediately the person put the phone down in my ear. Do not use them if you want assistance
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Replies (2)
Motorvaps's replyOfficial
07 Dec 2023, 11:45Hi Francois,
Thank you for bringing this to our attention. This Hellopeter review concerns us. We're sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. It disappoints us to hear that your service was not up to standard. We would like to make this right. Your query has been escalated and one of our agents will contact you as soon as possible. We hope to shift gears and get our relationship back up and running again soon.
Kind Regards,
The Motorvaps Team
Thank you for bringing this to our attention. This Hellopeter review concerns us. We're sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. It disappoints us to hear that your service was not up to standard. We would like to make this right. Your query has been escalated and one of our agents will contact you as soon as possible. We hope to shift gears and get our relationship back up and running again soon.
Kind Regards,
The Motorvaps Team
Motorvaps's reply07 Dec 2023, 11:45
Official
Hi Francois,
Thank you for bringing this to our attention. This Hellopeter review concerns us. We're sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. It disappoints us to hear that your service was not up to standard. We would like to make this right. Your query has been escalated and one of our agents will contact you as soon as possible. We hope to shift gears and get our relationship back up and running again soon.
Kind Regards,
The Motorvaps Team
Thank you for bringing this to our attention. This Hellopeter review concerns us. We're sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. It disappoints us to hear that your service was not up to standard. We would like to make this right. Your query has been escalated and one of our agents will contact you as soon as possible. We hope to shift gears and get our relationship back up and running again soon.
Kind Regards,
The Motorvaps Team
FR
Francois R's updateReviewer Update
14 Dec 2023, 14:42I would like to say thank you to Nayree du Toit who assisted in resolving this matter. She was excellent and was able to assist very quickly.
FR
Francois R's update14 Dec 2023, 14:42
Reviewer Update
I would like to say thank you to Nayree du Toit who assisted in resolving this matter. She was excellent and was able to assist very quickly.