Beware of Motorvaps

I took a warranty with Motorvaps, when I was taking it they promised heaven and earth knowing that they don’t mean it. 3 weeks ago I lodged a claim with them and even today nothing is materialised. I am using this vehicle to go to work but they don’t care. If they don’t care that much they willing to loose a client due to their lies? People must play very far from this warranty because of lies.