1 reviews | Active since Oct 2020
Bad service
I called the company yesterday to inform them that I will be taking my car for a 195 000 service. I was informed that I will have to updated my cover as the last service was in May 2023 therefore it is less than 9 months. I agreed and I was informed that I will received an email to confirm the upgrade. There was no email received yesterday, I called in again this morning I spoke to Austin who informed me that he spoke to the retentions department a consultant is busy with the email. at 13:50 I made a follow up call again and I was advised by Natasha that she will have to send an email again to the retention department as it does not show on her side that there was a request made. She further informed me that there is no turnaround time they will respond to me when they do. I am not happy with this kind of a service as I have been with this company for 2 years now.
It disappoints us to see this Hellopeter review. We are sorry to see that you didn't have the best experience. We are certainly trying to better our customer service and we thank you for bringing this to our attention. Your query has been escalated to the relevant department and an investigation is taking place. Once this has been fully investigated one of our specialists will contact you. We appreciate your feedback and apologise for your disappointment. We hope to turn this around for you, shift gears and get our relationship back up and running again soon. Again, we are sorry for any upset caused.
Sincerely,
The Motorvaps Team
It disappoints us to see this Hellopeter review. We are sorry to see that you didn't have the best experience. We are certainly trying to better our customer service and we thank you for bringing this to our attention. Your query has been escalated to the relevant department and an investigation is taking place. Once this has been fully investigated one of our specialists will contact you. We appreciate your feedback and apologise for your disappointment. We hope to turn this around for you, shift gears and get our relationship back up and running again soon. Again, we are sorry for any upset caused.
Sincerely,
The Motorvaps Team
I would appreciate a turnaround time as I am still waiting for feedback. Ever since your rep**** here stating that you will be investigating the matter.
I have not received even a call from you guys.
I would appreciate a turnaround time as I am still waiting for feedback. Ever since your rep**** here stating that you will be investigating the matter.
I have not received even a call from you guys.