1 reviews | Active since Apr 2020
BAD SERVICE AND POOR PAYMENT ON TIME.
I had the worst experience ever when Motorvaps had to pay for my car service on the 9th on January with Hyundai Wonderboom. They couldn't even service my car on that day i had to go get it. my Consultant sent them 4 emails staring at 09:06. she even tried to send emails to the managers of Motorvaps to complain but the site was blocked to complain about this. i had to go fetch my car. Only for this Stupid company that I have been paying for 3 years without missing payment at all to get such treatment for them to only send the claim payment at 16:58 in the afternoon at close of business day at Hyundai. I will never recommend anyone who needs a service plan with this company to take it. As All the Hyundai dealership i have taken my car to complain about them taking time to pay. YOUR SERVICE IS VERY BAD AND POOR AND YOUR TELEPHONE LINES TAKE LONG TO BE ANSWERED!!! PLEASE NOTE I WILL NOT BE PAYING THE NEXT 3 MONTHS THAT IS LEFT OF THIS STUPID POLICY OF YOURS. YOU BETTER CANCEL IT OR YOU WILL BE HEARING FROM MY LAWYERS FOR YOUR POOR SERVICES.
We are sorry to see this Hellopeter review. Your feedback is critical. We are sorry to hear about your negative experience. We are saddened to hear about your experience. We would like to investigate this further. We have escalated your query to the relevant department and one of our consultants will be in touch soon. We are sorry to hear that we did not meet your expectations. We're sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. We sincerely apologise for the lack of communication on our behalf and the disappointment this may have caused. We look forward to steering our relationship in a more pleasant direction again in the future.
Kind Regards,
The Motorvaps Team
We are sorry to see this Hellopeter review. Your feedback is critical. We are sorry to hear about your negative experience. We are saddened to hear about your experience. We would like to investigate this further. We have escalated your query to the relevant department and one of our consultants will be in touch soon. We are sorry to hear that we did not meet your expectations. We're sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. We sincerely apologise for the lack of communication on our behalf and the disappointment this may have caused. We look forward to steering our relationship in a more pleasant direction again in the future.
Kind Regards,
The Motorvaps Team