bad and poor disgusting service i experienced for the second time

I have 2 policies with Motorvaps 1. Service Plan and 2. Motor warranty, and they are deducting from 2 different accounts, in October 2018 they stopped deducting my premiums and i was not notified, and i had to know that the day i had to take my car in for service and i had to pay back the outstanding premiums behind to rectify their mistake, and no apology granted, secondly on the 25th September 2019 when i was reversing some ******* debits i made a mistake reversed my 2 warranty premiums but immediately on the same day i called and asked how to rectify it and i was told to pay at the bank and the bank details were forwarded and on the the 29th i paid the amount R333.00 and after few days i called and asked if its rectified and i was told its sorted, and i didn't know what happens after but to my surprise today when i took my car for entertainment system to be fixed i was told that 1. my policy is cancelled, 2. my car is reached 1 year and they wont fix my car if is more than 200 kilometers and remember i took the policy at 154000 km and they deduct my money all along but in their policy document that was sent to me on the 23 April 2019, entertainment system is covered with R1500, and my car was already at hyundai and i was not told that my policy is cancelled as they did before.