MVDM
Mona Van Der Merwe
1 reviews | Active since Jul 2010
08 Oct 2021, 14:53
BAD AFTER SALES SERVICE
I was phoned by a consultant as I was looking for a service plan for my car, spoke to them on 06/10/2021 where they would have sent through my documents. I haven't received anything up to date, with numerous email requests, call requests no one has even bothered to come back to me... what is happening with the customer service these days everyone is crying for business and as soon as the sale is made they disappear. I am a single women who doesn't have a man to help me to sort out these issues so getting a service plan is of utmost importance to me. What might not be an emergency on your side it is on mine
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Replies (2)
Motorvaps's replyOfficial
08 Oct 2021, 16:22Hi There!
We pride ourselves on great customer experiences.
This is not our official platform for Customer Feedback.
Please send us the details of your experience through to our website feedback form.
Regards,
Motorvaps Client Services
Motorvaps's reply08 Oct 2021, 16:22
Official
Hi There!
We pride ourselves on great customer experiences.
This is not our official platform for Customer Feedback.
Please send us the details of your experience through to our website feedback form.
Regards,
Motorvaps Client Services
MVDM
Mona Van Der Merwe's updateReviewer Update
08 Oct 2021, 20:22First off your platform does not work, second is your emails working??? as I have sent 2 emails already to the one you provide on your platform...If this is the only way to get someone to let me know what's going on well I guess I came to the right place...funny how nobody wants to take ownership or deal with a problem as soon as it's been on hello Peter there is a quick response...please note that you have forced me to go to this extreme...
MVDM
Mona Van Der Merwe's update08 Oct 2021, 20:22
Reviewer Update
First off your platform does not work, second is your emails working??? as I have sent 2 emails already to the one you provide on your platform...If this is the only way to get someone to let me know what's going on well I guess I came to the right place...funny how nobody wants to take ownership or deal with a problem as soon as it's been on hello Peter there is a quick response...please note that you have forced me to go to this extreme...