Appalling Service from MOTORVAPS

Poor & substandard service and here's why: I have a service plan with Motorvaps, underwritten by Mutual & Federal. They were given a quote for repairs on my vehicle more than 24 hours ago by the service workshop to approve, in line with the service plan. Instead, Motorvaps sent an e-mail to the workshop that reads: "Please resend an itemised quote using alternative parts." Alternative parts? Is that pirated and generic parts on a Merc? That's very low by any standards and considering what I have already paid as a monthly premium for the plan. I also don't do "alternative parts" on my vehicle. Its unsafe and too risky.

I took this plan with Motorvaps confident that I will get a good service as the underwriters, Mutual and Federal have a good footprint in the country. It seems I was wrong.

Its more than 24 hours later and the vehicle has not been serviced and the new claim that the workshop submitted is still in the queue.

What ******* is this?