Appalling customer service.

I had a mechanical breakdown with my water pump and about two weeks ago, I put a claim forth with all relevant documentation required by Motorvaps underwritten by mutual and federal. My claim was declined based on an incorrect image I sent which was required. They totally disregarded the contents on the documents which were completed by VW Menlyn technicians citing a leaking water pump and housing being the problem.

The consultant kept arguing with a VW technician over the images of the claim and was very rude... Guess what, they reviewed their decision and only approved half the amount of the covered component. Im disgusted and would not recommend this companys warranty cover as they dont practice what they preach or fulfill their obligation yet month to month i made payments