Unacceptable service

<p>I submitted a claim on 6 March 2017 & up until today nothing is resolved. I received a call from Stefan on Wednesday 29 March who promised to call me back in 15min. He never Did. I called him on Thursday and was promised another callback in an hour, also never happened. I called back twice again on Friday 31 March & was told he is in a meeting. I was assured that he would call me back but up until now I still haven't heard from him. And apparently he is the director of the company?</p>