READ THIS STEPHAN RICHARDS - MOTORSURE

"On 5 March 2019 Jolene was in an accident with the vehicle, this was reported, the vehicle was taken into storage and the vehicle was written off. The payout was received on the 22nd of March.

From here Jolene was dealing with Norma from the claims department, we have not had any clarity since then on what is happening with the excess payment due to her.

For the last three weeks, I have called Motorsure twice a week, I keep getting the same answer that you guys are working on it or waiting for a response from the insurer and someone will get back to me, no one ever does. Today when I called all three people I spoke to regarding my own policy and the claim at hand told me that the system is slow.

I spoke with Norma and she was rude from the start, I could excuse this due to the slow system being frustrating, but she tried cutting me off and saying that she will get back to me tomorrow once again. This is not acceptable as I get this every time I call. If you guys are having trouble with the insurer I have no problem contacting them myself.

The amount that was paid out is R88 700.00, the amount still due is R6000.00"

This was sent to you guys on 02/05/2019. I have not had a response.

About three or four weeks ago I started working with the manager, Ashleigh, as no one can tell me why we are not getting paid. She came to the conclusion that they, Motorsure, had an incorrect data entry 10 months ago and never took the correct debit order for the access waiver policy, while we were back and relaxed that everything is being paid.

Now, they want us to pay R1200 (the amount does not make sense) in order for them to do the claim. I disputed this as we cannot afford to make a once of payment when the money should have been collected over the policy period. Ashleigh then proceeded to ask the actual insurance whether they can change the dates of the policy to make the "R1200" smaller. I don't know whether this is allowed.

Every time I call its still a story to get any kind of information out of them, and obviously Stephan Richards is never at his desk to take my call.

I will fight this until Jolene gets her payment, and If I cant fight I will get a lawyer who can.

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