Pathetic service

12th January 2021: Claim submitted for pothole damage to vehicle, a specific policy add-on I have elected. 15th January 2021: Advised claim was submitted to the insurer. 25th January 2021: Claim being assessed by VAPS 3 February 2021: Still no resolution

3 weeks later and I have no resolution, meanwhile my wife has to pump 3 tyres every time she takes the kids to school or fetches them. The vehicle is hardly usable, yet I pay for pothole cover. They do not return calls, respond late to emails-if at all and this has just been a terrible experience. There are no documents missing from the claim but it takes 3 weeks and I still don't have an answer. All I hear is "we are working on it." Working on what?

Either honour the claim or repudiate the claim?

Today Norma tells me there internet is down so they can't do anything? Wow! 3 weeks of excuses and dilatory tactics.

Stephan, Hendry, Norma get your acts together.