Motorsure Direct incorrecly debits my account and provides bad service in return

Firstly I haven't recieved any communication from this company even though I have been paying their premiums for the past 3 years. It was a problem trying to figure out who has been debitting my account.

I purchased a new vehicle last month and after finally getting the details of this insurance company I called in to update the policy with the new car details . I spoke to Matt Brummer for assistance. He assured me that this is possible and thereafter spoke to a Carol Shongwe to update the details of the policy. At the end of the month multiple insurance debit orders went off my account. These guys seemed to open a new policy and did not cancel the old one even though I asked to update my existing policy. I called Matt to equire what is going on who advised that the old policy debit order can be reversed. I was not able to reverse the debit order via internet banking and called Matt again who became very rude and arguing with me as to why I can't reverse it. Told him the reason and he finally agreed to reverse it and advised this will take 40 days. I've sent emails following up on the reversal and he hasn't rep**** to any of them.

Additionally, after reviewing the policy, I've sent instructions to Carol and Matt that they have captured the year of the car incorrectly and to change it from 2017 to 2018, to which I recieved no response.

What kind of a business are these guys running? Has my old policy been cancelled and has the money that was incorrectly debitted been reversed? I really don't have any faith in this company.