Insurance refusing to pay my claim.

Hello Peter.

In the month of sep 2018 there was a house breaking at my house... I am currently under MotorSure direct brokers covers for my car and the house.. After submitting a claim, all quotes were sent according to their re****ents and the assessment was also done... In the month of October I was told that the insurance is still doing qoatations and advise as soon as their are done on they side... Since then nothing had been communicated to me, no one says anything but what is strange is that in the month of December they didn't debit the money from my account and I'm being told that the policy has being canceled... I don't believe this is correct and I'm not sure why the money was not debited from my account... But either way I have never missed a payment and I don't know why they not want to pay my claim for the scene that happened in September. Can you please assist me.

Thanks Bongani Xezwi ********** 949