I think this is a ****ty company

Good day Mr Peter,

My name is Henry Shongwe. I am insured by Motorsure Direct Brokers. The service I have been receiving it's Terrible. On the 23 I sent them an email asking them to change my banking details and as a result they never did. My premium never went off. Contacted my broker by the name of Matt Brummer he rectified the issue and advised me that they will double debit my account on the 27.08 wich I am happy with it. On the same week around the 28th I registered a cellphone phone claim. It's been almost 30 days without assistance. I don't get feedback, I have to call Matt every time to update me. I then explained to them that my phone I was given by my Ex girlfriend and we are no longer together , we don't even talk so I don't have any proof of ownership since it was just a gift and they continue to give me Hustlers. It is just a mere cellphone claim and they wanna take a decade to finalise it. Almost every week last refer people to their insurance , all my friends list have moved them to their insurance and this is the service I get. Yekha, Zakheni, Koketso , Quenten , and Anathi all moved to you because of my influence and My broker Matt knows about it but you make me feel like a ********. What should I do now. Should I advice my friends that your services are ****ty and ridiculous so that they cancel before its late? If I am getting so much disappointment what will happen if my house burns down or my car is ******.? Guys this is very sad hey. Almost 30 days and you don't even care mxm Please respond to this ASAP