HORREBLE EXPIRENCE EVER!!! and DISSAPPOINTED CLIENT!!!!!!! (POLICY NO MM1329 - CLAIM FOR CONTENTS)

Please advise when am I going to be paid……

HORREBLE EXPIRENCE EVER!!! and DISSAPPOINTED CLIENT!!!!!!! (POLICY NO MM1329 - CLAIM FOR CONTENTS) I had a break in last year December 2019 and my house contents were ****** including my 2 TV sets, item ****** was estimated at +-R 70 000.00, i was surprised when i got a settlement offer of R 16000.00, when asked i was advised that i was underinsured. i then requested correct sum insured in order for me to update my sum insured in the near future, to day no amounts received. surprisingly after i signed their settlement letter i got paid R 250.00 paid to my account, which was supposed to be my excess amount, today date my claim is not paid out, i send an email to question the amount, i was told the insurer follow up has been done with the insurer, after several follow up i was told that the insurance has requested underwriting records - to date no response or payment made and the worst with the current situation (LOCKDOWN) This has been a trying and traumatic experience and the frustration only being fuelled by the terrible experience and service from my insurer who is supposed to be there for me in my time of need. I have a child who is falling behind at school as they do not have their tablet, I am reminded daily about this experience as the spaces for my items remain empty! i am sure everyone at this company have TV set and they can get update of the situation that our country is facing - too bad for some of us who has to at their insurance mercy to have their claim attended and sorted. Worst nobody call me ever since we only correspond via emails ever their director, managers, team leaders not available! email correspondence was from the following people at some stage - Matt Brummer, Angelique David,(who do copy and paste). Ashleigh Bosch(General Manager) forwarding emails, Hendry, Timothy, Matt Brummer, Stephan Richards, Angelique Kruger ANGRY AND FRUSTRATED CLIENT with kids at home!!!!!!!!!! NO TV's