Motorlead Leading the way of terrible service

On Monday the 19th of September 2022

I contact Motorlead to lease a car from them. Submitted all my documents and was asked to wait 24hrs for verification. 48hrs later dead silence. Now at the point I’m sending emails and trying to call them to finalize the application nothing.

This is the 3rd day still nothing just response back around 3pm in the afternoon that Toni has escalated the matter trying to find why the application hasn’t been processed or finalized.

Thursday I call and email no response the finally Keegan answer and state that his the director and that he will have this matter sorted out urgently. I further explain that I need a car urgently because I been dealing with them since Monday and I can’t start the process with someone else as it too late. Keegan say that he will expedite the application and that I need to make payment by 12 on Thursday that the car needs to go for preparing be they can give it to me now this Thursday morning.Thursday comes and goes nothing no banking details and system hasn’t updated my information.

Friday I call obviously frustrated To my surprise Keegan supposed Director say he can’t do miracles and that I should go to Avis (Granted I could have had they not wasted my time ) then he beginning to whitewash everything and gaslight me saying that if my attitude doesn’t change they assist me basically I’m the problem and that since his a Director I should respect him. I’m a Director myself irrespective of how irate a client gets for the sake of my business I don’t go off on my clients and his attitude and tone made it clear that this was racially motivated. Mind you I’ve been dealing with them for a whole week and today it’s Saturday still no car or feedback.

So not sure if I should be greatful that they weren’t able to **** me because with that ****** attitude I most probably would have paid and not received a car