LM
Lerato M
1 reviews | Active since Mar 2019
23 Feb 2024, 11:07
ZERO CUSTOMER SERVICE, ZERO PROFFESIONALISM, ZERO CARE. QUICK AT SIGNING UP A CLIENT AND DEBITING MONEY BUY NO SHOW WHEN ITS TIME TO RENDER THE SERVICE THEY GET PAID FOR. PATHETIC.
ZERO CUSTOMER SERVICE, ZERO PROFFESIONALISM, ZERO CARE. QUICK AT SIGNING UP A CLIENT AND DEBITING MONEY BUY NO SHOW WHEN ITS TIME TO RENDER THE SERVICE THEY GET PAID FOR. PATHETIC.
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Replies (5)LM
Lerato M's updateReviewer Update
23 Feb 2024, 11:09I Took a tyre and rim cover with FNB last year, i logged a claim since Monday for a tyre and I still haven't gotten assistance. The underwriter is motorite administrators/car advantage. MY claim was completely ignored upon follow up , they claimed to not have received pictures and videos of the tyre, after resending them they then claimed they can’t open the files, yet when you sent the files to a different email, they open, I then asked them seeing that their software doesn't allow them to open the files then they must send an assessor to come and assess the car themselves to get the required proof, that request was completely ignored and they went on with their lives as if my claim doesn't exist. I called them countless times, their customer service is appalling to say the least. This morning, they even hung up on me while I'm still talking and venting my frustrations, very rude. I had to call again and was told the lady who is working on my claim was on leave this week... I’m so frustrated on how a mere tyre and rim claim can take an entire week without being resolved. MOTOR ADVANTAGE IS A **** AND WILL NEVER RECCOMEND IT TO ANYONE. IM SO DISGUSTED. ZERO CUSTOMER SERVICE, ZERO PROFFESIONALISM, ZERO CARE. QUICK AT SIGNING UP A CLIENT AND DEBITING MONEY BUY NO SHOW WHEN ITS TIME TO RENDER THE SERVICE THEY GET PAID FOR. PATHETIC.
LM
Lerato M's update23 Feb 2024, 11:09
Reviewer Update
I Took a tyre and rim cover with FNB last year, i logged a claim since Monday for a tyre and I still haven't gotten assistance. The underwriter is motorite administrators/car advantage. MY claim was completely ignored upon follow up , they claimed to not have received pictures and videos of the tyre, after resending them they then claimed they can’t open the files, yet when you sent the files to a different email, they open, I then asked them seeing that their software doesn't allow them to open the files then they must send an assessor to come and assess the car themselves to get the required proof, that request was completely ignored and they went on with their lives as if my claim doesn't exist. I called them countless times, their customer service is appalling to say the least. This morning, they even hung up on me while I'm still talking and venting my frustrations, very rude. I had to call again and was told the lady who is working on my claim was on leave this week... I’m so frustrated on how a mere tyre and rim claim can take an entire week without being resolved. MOTOR ADVANTAGE IS A **** AND WILL NEVER RECCOMEND IT TO ANYONE. IM SO DISGUSTED. ZERO CUSTOMER SERVICE, ZERO PROFFESIONALISM, ZERO CARE. QUICK AT SIGNING UP A CLIENT AND DEBITING MONEY BUY NO SHOW WHEN ITS TIME TO RENDER THE SERVICE THEY GET PAID FOR. PATHETIC.
Motorite Administrators's replyOfficial
23 Feb 2024, 11:12Hello Lerato M,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply23 Feb 2024, 11:12
Official
Hello Lerato M,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
26 Feb 2024, 08:09Dear Lerato M,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply26 Feb 2024, 08:09
Official
Dear Lerato M,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***8, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
LM
Lerato M's updateReviewer Update
27 Feb 2024, 09:37I still cant have my car tyres fixed, I received an email from motorite that the claim has been approved, however they still haven't sent the repairer the authorization email. THE SERVICE AND ADMINISTARTION FORM YOU GUYS IS APPAULIING, when i called in yesterday, to enquire, they told me the authorization has been sent, but till now it hasn't been sent. its almost 2 weeks trying to get service from motorite, with little to no assistance. i have no words and fight left in me to keep trying to get the service that i pay for. Its dissapointing.
LM
Lerato M's update27 Feb 2024, 09:37
Reviewer Update
I still cant have my car tyres fixed, I received an email from motorite that the claim has been approved, however they still haven't sent the repairer the authorization email. THE SERVICE AND ADMINISTARTION FORM YOU GUYS IS APPAULIING, when i called in yesterday, to enquire, they told me the authorization has been sent, but till now it hasn't been sent. its almost 2 weeks trying to get service from motorite, with little to no assistance. i have no words and fight left in me to keep trying to get the service that i pay for. Its dissapointing.
Motorite Administrators's replyOfficial
27 Feb 2024, 09:49 Dear Lerato M,
Our records indicate that the claim authorisation letters applicable to the claim in contention were issued to the email address provided by your preferred repairer.
Our records indicate that the claim authorisation letters applicable to the claim in contention were issued to the email address provided by your preferred repairer.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply27 Feb 2024, 09:49
Official
Dear Lerato M,
Our records indicate that the claim authorisation letters applicable to the claim in contention were issued to the email address provided by your preferred repairer.
Our records indicate that the claim authorisation letters applicable to the claim in contention were issued to the email address provided by your preferred repairer.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division