IM
Isaac M

1 reviews | Active since Mar 2019

19 Feb 2025, 13:58

You qualify for "NO" star rating.

I have submitted my claim on 14 February 2025, i then decided to leave my tyre at TWT hatfield with a hope that the claim will be approved the same day. The same day , i received email notifying me that my claim has been ascalated to the Manager.Monday 17th February 2025, no response still from Motorite, i decided to call them on tuesday, i was then informed that my claim has been rejected because my insurance is less than 30 days.No correspondance in this regards, i then explain to the consultant that my policy is more than a year. He then reloaded the claim again. I find very strange that insurance reject the claim , yet they dont communicate to the client, secondly the claim was rejected based on invalid information.I was busy encouraging people to join your insurance, you left me with no choice but to advice people to stay far away from you. You definitely dont know what you are doing.The worst service i ever received. You qualify for NO star rating.

0
Replies (2)
Motorite Administrators
Motorite Administrators's reply19 Feb 2025, 14:02
Official
Hello Isaac M  We acknowledge your complaint and apologize for the inconvenience caused.  Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team.  One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.   Thank you for your cooperation and patience herein. Kind Regards,  Risk Management Complaints Division 
Motorite Administrators
Motorite Administrators's reply21 Feb 2025, 16:10
Official
Dear Isaac M  Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.  With reference to your complaint logged with us, complaint reference number ***2 , we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.  Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.  Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division