1 reviews | Active since Feb 2012
Worst service ever! Stay clear from them!
<p>My vehicle had a breakdown and Motorite covers the tow-in costs should the claim be valid. Well that is according to the policy, just make sure you are always driving with cash, as they only pay for the tow-in costs after the vehicle have been fixed - or so I thought. I have been struggling for 2 weeks to get my money back from Motorite, and every time when I phone the I get the same lame excuse - " It is in for consideration by Management". What is to consider?! My vehicle repair costs was approved but my tow-in costs, of which you have arranged (I spoke to a Michelle from Motorite which arranged the tow-in services). Please review the policy that your agency has implemented. I am entitled to my tow in costs. Now the worst part is I get no response from "Management" as every time the consultants cannot put me through or they will e-mail them to call me back.</p> <p> </p> <p>Please, I beg of the reader. Stay very well clear of this company. They will easily take your money but to get to feedback or even your own money back - which you are entitled to, is a big hassle and a lot of money being spend on the phone to get told the same sob story. </p> <p> </p> <p>Stay clear of Motorite Vehicle Warranties !!!!!!</p>
Good Day Sir,
Motorite have reviewed your complaint and noted your comments – we wish to respond as follows:
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. It is pertinent to remind you that in order for us to process a claim and assess it accordingly, in line with the agreed policy terms and conditions, we require all information to be reviewed as these determine the overall outcome of the claim.
Our records indicate that there is an outstanding document needed – the claim refund form which has been issued to you this morning - we can assure you that as soon as the said document is received we shall process the refund for the towing costs incurred immediately.
Motorite duly apologises for any inconvenience for the turnaround time of this process, Motorite prides itself on superior service levels and we are constantly working on improving these service levels as well as ensuring that our customers are satisfied.
Your patience and co-operation is highly valued.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone ********** Facsimile **********
Mailto: **********
Good Day Sir,
Motorite have reviewed your complaint and noted your comments – we wish to respond as follows:
Please be advised that Motorite is aware of your situation and is treating the matter with utmost urgency. It is pertinent to remind you that in order for us to process a claim and assess it accordingly, in line with the agreed policy terms and conditions, we require all information to be reviewed as these determine the overall outcome of the claim.
Our records indicate that there is an outstanding document needed – the claim refund form which has been issued to you this morning - we can assure you that as soon as the said document is received we shall process the refund for the towing costs incurred immediately.
Motorite duly apologises for any inconvenience for the turnaround time of this process, Motorite prides itself on superior service levels and we are constantly working on improving these service levels as well as ensuring that our customers are satisfied.
Your patience and co-operation is highly valued.
Motorite Administrators (Pty) Ltd
Risk Management
Telephone ********** Facsimile **********
Mailto: **********
