1 reviews | Active since Aug 2015
Worst Service Ever - Refusing to Pay Claim
Claim was made on the 11 August 2015 for Motorite to fix my Car... They advised that VW should strip my cat so that they can send an Assessor but up until now 24 Aug No assessor was sent... then when I follow up with then they say the service history is incomplete of which VW Northclif has sent a full service book and full service invoices to them but still they are delaying the payout...<br> <br> Now they even refusing that they actually advised vw to strip the car...<br> <br> Worst Service Ever...
Historic Hello Peter Complaint which was previously responded to - however the upgraded Hello Peter site flagged this as a review that was not responded to - below is our previous response:
Dear Sir,
Our records indicate that the claim in contention was officially lodged with Motorite on the 14 August 2015. Part of the claims administration process is for Motorite to obtain the vehicles updated service record in order for us to validate your policy. We have established from our Claims department that this has now been received - they are however still awaiting a failure report from your preferred repairer. Please note that Motorite has not authorized the repairer to strip your vehicle as we do not have the authority to do so. Our claims department will contact the repairer to follow up on the outstanding information thereafter your claim will be administrated further, in accordance with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management Telephone *** Facsimile *** Mailto: ***
Historic Hello Peter Complaint which was previously responded to - however the upgraded Hello Peter site flagged this as a review that was not responded to - below is our previous response:
Dear Sir,
Our records indicate that the claim in contention was officially lodged with Motorite on the 14 August 2015. Part of the claims administration process is for Motorite to obtain the vehicles updated service record in order for us to validate your policy. We have established from our Claims department that this has now been received - they are however still awaiting a failure report from your preferred repairer. Please note that Motorite has not authorized the repairer to strip your vehicle as we do not have the authority to do so. Our claims department will contact the repairer to follow up on the outstanding information thereafter your claim will be administrated further, in accordance with the policy terms and conditions.
Motorite Administrators (Pty) Ltd
Risk Management Telephone *** Facsimile *** Mailto: ***