NB
NTHABISENG B
1 reviews | Active since Mar 2016
27 Aug 2025, 12:05
Worst service ever
To say am annoyed would be an understatement. What does motorrite take their people for? Apparently I took a policy for 3 years that is going to cover me for 2 services only? And I asked for claims call where the lady confirmed I took policy for 3 services and they only paid for 2. It’s been 3 days since waiting to hear from Valencia who was going to send me all calls… all she does is so send stupid emails that she will get back to me
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Replies (3)
Motorite Administrators's replyOfficial
27 Aug 2025, 13:03Hello NTHABISENG,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply27 Aug 2025, 13:03
Official
Hello NTHABISENG,
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
NB
NTHABISENG B's updateReviewer Update
27 Aug 2025, 13:09I went through all complaints and 80% of them are similar to mine. Are you guy ****ming people? You also do blind transfers what’s the point of giving my details for me to be blind transferred and having to give my information over and over
NB
NTHABISENG B's update27 Aug 2025, 13:09
Reviewer Update
I went through all complaints and 80% of them are similar to mine. Are you guy ****ming people? You also do blind transfers what’s the point of giving my details for me to be blind transferred and having to give my information over and over
Motorite Administrators's replyOfficial
28 Aug 2025, 16:20Dear Nthabiseng B, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply28 Aug 2025, 16:20
Official
Dear Nthabiseng B, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division