vS
vishal S
1 reviews | Active since Sept 2013
29 Jan 2022, 03:07
Worst service ever
I bought a warranty from them in November 2021. A sales agent advised and later confirmed in writing that my vehicle qualified for Benefit 1 (unlimited). So I paid in full upfront for 2 years unlimited km. A month later I received my policy documents and it said Benefit 2. When I queried it they advised that the vehicle does not qualify for Benefit 1. I asked for a cancellation and refund in full. Received a cancellation confirmation but still waiting for refund. These clowns wasted 2 months of my life and made me drive around at risk...due to their incompetence. STAY AWAY FROM MOTORITE!
Helpful (0)
Replies (4)0
Replies (4)
Motorite Administrators's replyOfficial
31 Jan 2022, 08:29 Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: TS*** (***3)TIA Reference/Case Number: ***2 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply31 Jan 2022, 08:29
Official
Dear Sir/Madam, MotoVantage acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. Your Policy Number: TS*** (***3)TIA Reference/Case Number: ***2 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
vS
vishal S's updateReviewer Update
31 Jan 2022, 14:12today i received a reply via email with a remittance advice showing an amount of R1255 less than what i paid. this makes me even more upset because they are charging me for their error.
this is unacceptable and is even more reason why you should stay away from Motorite / Motorvantage. i expect refund in full...
this is unacceptable and is even more reason why you should stay away from Motorite / Motorvantage. i expect refund in full...
vS
vishal S's update31 Jan 2022, 14:12
Reviewer Update
today i received a reply via email with a remittance advice showing an amount of R1255 less than what i paid. this makes me even more upset because they are charging me for their error.
this is unacceptable and is even more reason why you should stay away from Motorite / Motorvantage. i expect refund in full...
this is unacceptable and is even more reason why you should stay away from Motorite / Motorvantage. i expect refund in full...
Motorite Administrators's replyOfficial
31 Jan 2022, 14:28Dear Sir/Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. It should be mentioned that the refund amount is less R 1,254.97 as the vehicle had cover for the period of 12/11/2021 until 27/01/2022. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
Motorite Administrators's reply31 Jan 2022, 14:28
Official
Dear Sir/Madam, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. It should be mentioned that the refund amount is less R 1,254.97 as the vehicle had cover for the period of 12/11/2021 until 27/01/2022. Should you have further queries – please do not hesitate to contact us. Kind regards, Risk Management Complaints Division
vS
vishal S's updateReviewer Update
31 Jan 2022, 15:04the policy documents were only sent to me on 3 Dec 2021 and there was no way for me to pick up your error before this date. only on 5 Jan 2022 i checked your email and i sent an email requesting cancellation and refund due to your error. you dragged your feet and now charging me for it. if you want to charge me for the period the car had "cover" then it should be from 3 Dec 2021 up until 5 Jan 2022
vS
vishal S's update31 Jan 2022, 15:04
Reviewer Update
the policy documents were only sent to me on 3 Dec 2021 and there was no way for me to pick up your error before this date. only on 5 Jan 2022 i checked your email and i sent an email requesting cancellation and refund due to your error. you dragged your feet and now charging me for it. if you want to charge me for the period the car had "cover" then it should be from 3 Dec 2021 up until 5 Jan 2022