ZM
Zimisele M
1 reviews | Active since Apr 2014
04 Sept 2024, 09:51
Worst Service Ever
My 1st claim with this company has been nothing but the worst experience of my life. It's like they expect to pay and never claim. A cancellation email to them was sent by Land Rover West Rand yesterday already because they don't have parts available for the next 6 weeks. Until today, the cancellation is not actioned. I have sent 4 emails following up already and no one responding. I hate this company and will never recommend to any of my friends
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Replies (2)
Motorite Administrators's replyOfficial
04 Sept 2024, 09:55Hello Zimisele We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply04 Sept 2024, 09:55
Official
Hello Zimisele We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's replyOfficial
04 Sept 2024, 11:00Dear Zimisele Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply04 Sept 2024, 11:00
Official
Dear Zimisele Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint. With reference to your complaint logged with us, complaint reference number ***6, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division