WORST SERVICE BY MOTORITE

I have a warranty with Motorite for the past 2years. On 15/06/2020 I submitted a claiim and was told to go to dealer who will complete the process of claiming.We did and he waa given a claim number which I also received via sms. We waited for feedback which did not come and the dealer phoned again and was told I don't have a warranty. I phoned to confirm and the guy was still insisting that I fo not have a warranty. I gave more details then eventually the warranty was picked and it was already too late to proceed wirh the claims. My only conclusion is these people just want to avoid paying any cent. I had to do the service on my own and don't see the reason why I should continue paying. The worst service ever. They don't respond to calls you keep on holding for more than 30mins. A consultant comes sometimes drop and you have to start the whole process, used nearly R300 airtime and still no service was rendered to me. VERY DISAPPOINTED.