DM
Dirk M

1 reviews | Active since Apr 2013

13 Jan 2021, 11:17

WORST SERVICE BY INSURANCE COMPANY

I bought a new vehicle through Wesbank and was offered a "SMART STREAMLINE PLAN" to keep my vehicle in good condition. The plan was for minor scratches and dents. My premium was taken off every month and after more than a year I noticed 3 small stone chip marks on the vehicle and contacted the company to have them repaired as promise. The person Frederick Verster contacted me and asked for photos of the damage, I submitted the best photos I could take from the small stone chips but he wasn`t satisfied and requested better photos. I again took photos the best I could and mailed it to him. He did not respond at all and I then phoned the comp[any two months later. The lady I spoke to was very rued and I decided to cancel the policy due to the getting no service and the manner which they spoke to me.

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Replies (1)
Motorite Administrators
Motorite Administrators's reply13 Jan 2021, 13:20
Official
Dear Sir,

SMART UMA has reviewed your complaint and duly noted your comments.

Please be advised that SMART UMA has issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
 
Thanks for being patient and understanding.
Kind Regards,

Risk Management Complaints Division