RH
Riaan H
1 reviews | Active since Jun 2013
24 Jul 2023, 09:48
Worst Motorservice policy out there
This company is totally out to just take your monthly installments without delivering on service. Wish I had done my homework and read up about how bad there policies are. PLEASE people dont take up any policy as you are wasting your money. When I was approached by them they had all information on my vehicle mileage and year model. Now when I had to take my car for a service I was informed that they dont cover the services on my car. PLEASE PLEASE dont waste your money.
Helpful (0)
Replies (5)0
Replies (5)
Motorite Administrators's replyOfficial
24 Jul 2023, 10:00Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***1 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply24 Jul 2023, 10:00
Official
Dear Sir, Motorite acknowledges receipt of your complaint, your communication is important to us. Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***1 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Thank you for your cooperation and patience herein.Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
24 Jul 2023, 12:22Dear Sir, With reference to your complaint logged with Motorite, complaint reference number ***1, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply24 Jul 2023, 12:22
Official
Dear Sir, With reference to your complaint logged with Motorite, complaint reference number ***1, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
Please be advised that we have issued a comprehensive response informing you of our final position concerning the complaint to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof. Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
RH
Riaan H's updateReviewer Update
24 Jul 2023, 12:31Yes you did approve the car to be serviced but only 30% of the claim
RH
Riaan H's update24 Jul 2023, 12:31
Reviewer Update
Yes you did approve the car to be serviced but only 30% of the claim
RH
Riaan H's updateReviewer Update
23 Aug 2023, 07:50Must admit Motorite was helpful in sorting out the issues and car was serviced
RH
Riaan H's update23 Aug 2023, 07:50
Reviewer Update
Must admit Motorite was helpful in sorting out the issues and car was serviced
Motorite Administrators's replyOfficial
23 Aug 2023, 07:59 Dear Sir, Thank you for taking the time to express your appreciation and positive feedback. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We try hard to provide the best possible service/products to our customers and their satisfaction is our reward. We very much appreciate your business and hope that you will remain a valued customer.
Kind Regards,Risk Management Complaints Division
Kind Regards,Risk Management Complaints Division
Motorite Administrators's reply23 Aug 2023, 07:59
Official
Dear Sir, Thank you for taking the time to express your appreciation and positive feedback. Your thoughts are important to us, but we're especially pleased when the feedback is positive. We try hard to provide the best possible service/products to our customers and their satisfaction is our reward. We very much appreciate your business and hope that you will remain a valued customer.
Kind Regards,Risk Management Complaints Division
Kind Regards,Risk Management Complaints Division