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Kanyisile M

1 reviews | Active since Dec 2018

23 Nov 2023, 15:35

Worst maintenance plan ( company)

I took an extended maintenance plan through wesbank and motorite is the administrator. Last month I called I requested to cancel my plan with them and I was asked to give them 30 days notice and I did. Guess what, it’s still not cancelled and I’m being given a run around everytime I call.

I’m always told they don’t see why it’s not cancelled and they will find out and they will call me back. I’m still waiting even today and I’m paying for a cancelled maintenance plan. They never call and give feedback and I will call and get different stories. Can I please be help to cancel this madness. I need this to be cancelled ASAP I can’t be paying for something I’m not using. The last time I was helped by the gentleman by the name of Nathan and he hasn’t gotten back to me.

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Replies (2)
Motorite Administrators
Motorite Administrators's reply23 Nov 2023, 15:39
Official
Hello  Kanyisile M,  We acknowledge your complaint and apologize for the inconvenience caused.  Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.  One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.  Thank you for your cooperation and patience herein. Kind Regards,  Risk Management Complaints Division 
Motorite Administrators
Motorite Administrators's reply24 Nov 2023, 10:19
Official
Dear Kanyisile M,  Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.  With reference to your complaint logged with us, complaint reference number  ***8, we have reviewed your complaint and duly noted your comments.  Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.  Kindly refer to your email regarding the merits of the matter and our findings thereof.  Please feel free to contact us should you require additional information.  Thank you for your cooperation and patience herein. Kind Regards,  Risk Management Complaints Division