WORST CUSTOMER SERVICE

The worst customer experience EVER!!!

They look for any loop hole on not to pay-out a claim.

1. They do not keep the client informed of the claim 2. If you don't follow-up on your claim you wont receive any update 3. All they want is your premiums but no sense of compassion towards their client 4. when they make an error,, no apology is offered , you must just accept it and move on. 5. No time frame given on claim process so you can wait months for feedback but guess what you wont receive none unless you hound them for an up date

when they eventually phone to give an update they cant answer simple questions like? why was the claim decline? what was your reasoning? what is the cost of the repair? Rather i get unprofessional responses like "i dont know" " im not sure why you didnt receive any corresponsence" " i dont know why you didnt receive feedback"

IS THIS EVEN ACCEPTABLE CUSTOMER TREATMENT????

AGAIN i wont advise anyone to take out a policy with them, it wont be beneficial at all as the only people benefitting is the ones receiving your premiums.