Worst and *********** service

I wrote a review on the 25th July to date no help, instead somebody called and say to me she will be doing an assessment by phone which I could not understans as they requested photos which were sent to them, this is the worst pathetic service I have ever experienced, again received an email from Dipalesa requesting me to send car disc which I did sereal times no help again. I am really dissapointed about the way my claim was handled this dipalesa she or he is *********** dont know nothing aout customer service. I just need answers from their superio if do I have to come to hello peter everytime so that they can respond and keep disapear again??? This is unacceptable I will not re comend mororite to anyody, very unhappy thinking that I have been paying this policy since 2017 no claim.