BM
Bethuel M
1 reviews | Active since Feb 2015
04 Apr 2025, 08:16
Worse Service
I submitted my shortfall claim which took forever to settle & i had to keep on making calls to find out what the delay was about,now an internal department is delaying a refund on my warranty cover. Mind you this cover was offered by Wesbank.
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Replies (2)
Motorite Administrators's replyOfficial
04 Apr 2025, 08:21Hello Bethuel
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply04 Apr 2025, 08:21
Official
Hello Bethuel
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
04 Apr 2025, 12:58Dear Bethuel,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply04 Apr 2025, 12:58
Official
Dear Bethuel,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division