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jayson S

1 reviews | Active since Mar 2013

05 Oct 2015, 10:19

World class Service from Graham Hodson at MOTORITE

On Wednesday the 23rd September,I contacted Motorite as the engine light appeared. I spoke to Graham H who has been very professional from the word go. This super individual managed to sort out my policy as the dealer Pinnacle cars:( ,did not send the documentation. Graham H managed to get it sorted within the same day and I had my vehicle booked in at BMW. The process started at BMW and they obtained authorization and fixed what ever was wrong but then did not want to release the vehicle until the money reflects in their account. (Apparently BMW doesn't trust Motorite as they under the impression the company will withdraw the money after proof of payment is given?) However, the crux of it all was that Graham H, very professionally, managed to get payment made as quick as possible and had it not been the dealer who **** about sending the invoice, I probably would have had my car on Friday before my Wedding on Saturday 03 October. But, from this experience, I say to Graham H that the service received from you is the best Wedding gift. The car is a material object, needed for a few minutes at the wedding, but the service received from you will last a life time. Thank you!

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Replies (1)
Motorite Administrators
Motorite Administrators's reply05 Oct 2015, 14:38
Official
Hello jay216,

Dear Sir,

Thank you for your positive feedback. Motorite prides itself on superior, efficient customer service.

We value your comments and support.

Please be assured that your compliment will be forwarded to the relevant department.

Motorite Administrators (Pty) Ltd
Risk Management
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