Won't pay out my claim

So i have a service and maintenance plan with Motorite. I could feel that my breaks were an issue as im driving and i made a note that at my next service i would inform Renault to have a look at them and change them if need be. Needless to say, took my car in, mentioned my break story to Renault and they said they would check, they called letting me know that my breaks are worn out and need to be replaced urgently, which is what i suspected, they said they called Motorite and confirmed that i am covered to have the breaks changed but they would want pictures??????? Anyway pictures were sent, hours later i got an email informing me that the breakpad claim had been rejected. I proceeded to call them to find out why as the technicians at Renault had informed me that they were bad, i wad told that as per the pictures they look fine!!!!! I tried to argue that i, the driver can feel they are worn out and the technician who looked at them physically at Renault saw that they are worn.... And pictures could truly not be worth more than physical... Anyway the rude gentleman on phone proceeded to tell me that the technicians at Renault do not know what they are talking about. I have decided that i will be taking the matter up with my lawyers as the maintenance is a service i pay for and therefore should be a service i get.