1 reviews | Active since Jan 2018
Will do ANYTHING not to pay
TERRIBLE service. Took my car to Audi after a gearbox fault, Audi did a diagnosis and a full technical prognosis of what the fault was. the gearbox had to be stripped and a part replaced. I just wanted to claim for the strip cost. Motorrite asked me to strip it out of my own pocket and to project that that was the fault. At first I was frustrated because Audi had already sent all the evidence, but I said I would strip it, but if it turns out that that is definitely the problem after we open it, will they then pay me back. They did not want to comment. To make matters worse, every time you call them they give you a new consultant and you have to start from scratch even after you give them the policy number. And each consultant wants something different from you before they authorize. This has currently been going on for 10 DAYS.
Dear Sir,
Motorite has reviewed your complaint and duly noted your comments– we wish to address your complaint as follows:
The product that forms the basis of this complaint is an Options Formula 1 mechanical breakdown warranty underwritten by Infiniti Insurance Ltd. of which Motorite Administrators (Pty) Ltd. act as the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 01/11/2017 at 100 000 km and runs for a period of 2 years.
In the event of a mechanical and /or electrical failure which is likely to result in a claim the repairing dealership will contact us to log a claim on your behalf. The following information is necessary when reporting a claim:
• Owner’s name;
• Policy number;
• Current odometer reading on your vehicle;
• Nature of mechanical failure / breakdown (fault, cause, remedy);
• Address where vehicle can be inspected;
• Service records and/or invoices;
• Receive authorisation prior to any repairs commencing.
Please note that should stripping of an engine or any component be required for a claim to be assessed, then the cost of stripping and diagnosis is for your own account as this is specifically excluded from the ambit of the Warranty policy. However you are entitled to a quotation before approving such costs and we will not proceed to strip without your authorisation of the quotation.
Furthermore, the claim in contention was logged with Motorite on the 26/01/2018 at 105 645 km by Audi Centre Westrand. The repairer reported that the vehicle was brought in for a gearbox malfunction. The normal claims procedure was followed whereby we requested the vehicles service record, written failure report and quotation.
Once your breakdown is identified as a claim under this Warranty, the Claims Department will issue an authorisation number to the Administrator or Manufacturer Approved Dealership. This authorisation number will be for an amount covering the repair, subject to the maximum amount as set out under the stated benefits in the Limits of Liability Table.
We very much appreciate your business and hope that you will remain a valued customer.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***
Dear Sir,
Motorite has reviewed your complaint and duly noted your comments– we wish to address your complaint as follows:
The product that forms the basis of this complaint is an Options Formula 1 mechanical breakdown warranty underwritten by Infiniti Insurance Ltd. of which Motorite Administrators (Pty) Ltd. act as the appointed claims administrator. The policy provides cover for the failure of specified mechanical and electrical components subject to the policy terms and conditions being adhered to whereby the applicable limits of liability apply. The policy incepted on the 01/11/2017 at 100 000 km and runs for a period of 2 years.
In the event of a mechanical and /or electrical failure which is likely to result in a claim the repairing dealership will contact us to log a claim on your behalf. The following information is necessary when reporting a claim:
• Owner’s name;
• Policy number;
• Current odometer reading on your vehicle;
• Nature of mechanical failure / breakdown (fault, cause, remedy);
• Address where vehicle can be inspected;
• Service records and/or invoices;
• Receive authorisation prior to any repairs commencing.
Please note that should stripping of an engine or any component be required for a claim to be assessed, then the cost of stripping and diagnosis is for your own account as this is specifically excluded from the ambit of the Warranty policy. However you are entitled to a quotation before approving such costs and we will not proceed to strip without your authorisation of the quotation.
Furthermore, the claim in contention was logged with Motorite on the 26/01/2018 at 105 645 km by Audi Centre Westrand. The repairer reported that the vehicle was brought in for a gearbox malfunction. The normal claims procedure was followed whereby we requested the vehicles service record, written failure report and quotation.
Once your breakdown is identified as a claim under this Warranty, the Claims Department will issue an authorisation number to the Administrator or Manufacturer Approved Dealership. This authorisation number will be for an amount covering the repair, subject to the maximum amount as set out under the stated benefits in the Limits of Liability Table.
We very much appreciate your business and hope that you will remain a valued customer.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email:***