WHY OPEN ONSATURDAY IF YOU CANT HELP

CAR WAS TAKEN FOR SERVICE ON A SATURDAY ONLY TO BE TOLD THAT PAYMENT WAS NOT DONE. THIS IS A MONTHLY PROBLEM WE HAVE WITH THIS COMPANY. THEN SOME PERSON CALLED ALLEN TELLS US THAT THERE IS NOTHING HE CAN DO, SO WHY OPEN ON A SATURDAY. SO ARE THIS GUYS OPEN ON A SATURDAY JUST TO TELL US TO CALL ON A MONDAY, EISH I LOADED THE MESSAGE ON A SATURDAY SO I MIGHT NOT EVEN GET A RESPONSE. BACK TO SERIOUS BUSINESS WHY DOES THIS COMPANY OPEN ON A SATURDAY. WHY CANT THIS SYSTEM SHOW THEM IF PREMIUM ARE PAID OR NOT, HOW LONG DOES IT EVEN TAKE TO SHOW THAT PAYMENT WAS DONE - TODAY IS THE 12TH AND SYSTEM DOES NOT EVEN SHOW IF PAYMENT. DOES IT TAKE A MONTH TO GET AUTHORISATION - IS THAT HOW IT WORKS? OH THEN THIS ALLEN SAYS THAT WE NEVER HAD THIS PROBLEM BEFORE BUT GUESS WHAT IN APRIL I DID SERVICE AND THEY SAID THAT PAYMENT WAS DONE - SO I HAD TO EMAIL THEM BANK STATEMENT. I WOULD THINK THAT CLIENT CARE WOULD OPEN ON A SATURDAY SO THEY COULD UPSELL MORE...NO....I GUESS SOME PEOPLE ARE HERE JUST TO DEBIT AND GIVE BAD SERVICE. DO I NEED TO SEND BANK STATEMENT EVERY MONTH...WHO WOULD COVER THIS COSTS? DOES THIS COMPANY HAVE A FINANCE DEPARTMENT.