RF
Rudy F
1 reviews | Active since Apr 2011
12 Dec 2022, 11:47
When the workers don't even know what is going on
My Bakkie needs go go for a service, the place where we normally service is fully booked and can only assist end January. Called Motorite, to find out where else I can service, as they have to be on the panel, because you can not service at any RMI dealer unless you want to wait 3 days for your bakkie to get serviced.
No one there can tell us where we can service the bakkie, not even the manager that we spoke to. So where is this going to end. a holiday without a bakkie, because your policy will cancel if you go over your kilometers.
Helpful (0)
Replies (4)0
Replies (4)
Motorite Administrators's replyOfficial
12 Dec 2022, 11:53Dear Sir,
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***4 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***4 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply12 Dec 2022, 11:53
Official
Dear Sir,
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***4 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days. | TIA Reference / Case Number | ***4 Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines. Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
12 Dec 2022, 13:25Dear Sir,
With reference to your complaint logged with Motorite on the 12/12/2022, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
With reference to your complaint logged with Motorite on the 12/12/2022, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply12 Dec 2022, 13:25
Official
Dear Sir,
With reference to your complaint logged with Motorite on the 12/12/2022, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
With reference to your complaint logged with Motorite on the 12/12/2022, we have reviewed your complaint and duly noted your comments.
Please be advised that we have issued a comprehensive response herewith to your personal email address. Kindly refer to said email regarding the merits of the matter and our findings thereof.
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
RF
Rudy F's updateReviewer Update
12 Dec 2022, 15:01It does not give details of the services center for our vehicle. so call me that we can discuss the matter.
let a manager call me
let a manager call me
RF
Rudy F's update12 Dec 2022, 15:01
Reviewer Update
It does not give details of the services center for our vehicle. so call me that we can discuss the matter.
let a manager call me
let a manager call me
Motorite Administrators's replyOfficial
12 Dec 2022, 15:05Dear Sir,
Please make use of the following details:
Tel Number: *** / *** Fax Number: *** Website: https://www.rmi.org.za
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Please make use of the following details:
Tel Number: *** / *** Fax Number: *** Website: https://www.rmi.org.za
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply12 Dec 2022, 15:05
Official
Dear Sir,
Please make use of the following details:
Tel Number: *** / *** Fax Number: *** Website: https://www.rmi.org.za
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division
Please make use of the following details:
Tel Number: *** / *** Fax Number: *** Website: https://www.rmi.org.za
Thank you for your cooperation and patience herein. Kind Regards,
Risk Management Complaints Division