MH
Mr H
1 reviews | Active since Jun 2012
05 Mar 2024, 06:43
When it comes claims , they will ignore you
Sold a policy administered by motorite, logged a claim more than a month ago, claims person either planning her Easter weekend but she doesnt respond to my emails,Called Roche Daniels , on Wednesday 28th February 24 regarding the claim she informed me she would give me a claim outcome on Friday 1st March 24 I waited the entire day no calls or emails from Roche, I then emailed her with no response, but still they collected my premuim on the 28th, quick to take your money but delaying on payment of claim.
Helpful (0)
Replies (1)0
Replies (1)
Motorite Administrators's replyOfficial
05 Mar 2024, 07:51Hello Mr H, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division
Motorite Administrators's reply05 Mar 2024, 07:51
Official
Hello Mr H, We acknowledge your complaint and apologize for the inconvenience caused. Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team. One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly. Thank you for your cooperation and patience herein. Kind Regards, Risk Management Complaints Division