1 reviews | Active since Sept 2015
What motor plan???there's no motor plan with these people, you just giving them your money
<p>So I have been with these people for a couple of months,I pay them a thousand rand a month for their so called services, my car now has faults,I drive a BMW 320i by the way, so my car has faults of the thermostat, battery,key battery and the I drive,quotation from BMW came to about R17 000,so BMW sends the claim, it takes motorite 24 to tell us they haven't received the documents to process the claim, after I called to ask,not that they called me,anyway eventually he receives the documents and tells me they are not paying for my claim as I need to drove ****ms more to "qualify" for the claim to be paid by motorize.I just want to warn people about this company that they are there to maintain your car,they are here to take your money, that's it.do yourselves people and don't fall under the same trap I did,I'm now sitting with a car that's about to over heat but I have been paying for a motor plan.be careful of these ****** people, this is not a motor plan, trust me</p> <p> </p>
Dear Sir,
Motorite has reviewed this complaint and have duly noted your comments.
It should be noted that the claim in contention was logged with Motorite on the 06/07/2017 (yesterday) at 11:40 am - The normal claims procedure was followed whereby we requested the vehicles service record, written failure report and quotation. It is pertinent to remind you that in order for us to process a claim and assess it accordingly, in line with the agreed terms and conditions, we require all information detailing the causes of failure and the reported failure has to be reviewed as these determine the overall outcome of the claim. Motorite received the requested information today the 07/07/2017 at 10:47am – the claim will be concluded shortly.
Your patience and co-operation is highly appreciated.
Kind Regards
Complaints
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Dear Sir,
Motorite has reviewed this complaint and have duly noted your comments.
It should be noted that the claim in contention was logged with Motorite on the 06/07/2017 (yesterday) at 11:40 am - The normal claims procedure was followed whereby we requested the vehicles service record, written failure report and quotation. It is pertinent to remind you that in order for us to process a claim and assess it accordingly, in line with the agreed terms and conditions, we require all information detailing the causes of failure and the reported failure has to be reviewed as these determine the overall outcome of the claim. Motorite received the requested information today the 07/07/2017 at 10:47am – the claim will be concluded shortly.
Your patience and co-operation is highly appreciated.
Kind Regards
Complaints
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
BMW said they sent the claim yesterday as I dropped the car off yesterday morning, what was sent today was a resend after I called to ask the progress, 24 hours later
BMW said they sent the claim yesterday as I dropped the car off yesterday morning, what was sent today was a resend after I called to ask the progress, 24 hours later