RO
Ruan O
1 reviews | Active since May 2017
13 Aug 2020, 22:08
Waste of money terrible service
Terrible service!!! Stay Away form this company.
They only cover one component at a time.
Of a total invoice of R 39 000 they only covered R 6000 what a waste of money to take out a extended warranty with them!
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Motorite Administrators's replyOfficial
14 Aug 2020, 10:31Dear Sir,
This letter serves to confirm that we have reviewed the merits of your complaint received on the 13/08/2020.
Where failure of, or damage to, any component or part that can be classified under two of the benefits or headings, the higher benefit or amount will apply as each component falls within its own benefit category and is still subject to its own limit. We do not add the two benefit limits together to calculate the total claim amount.
For example: If you have a claim for engine and suspension damage, although we treat it as one claim, each component falls within its own benefit category and is still subject to its own limit. We do not add the two benefit limits together to calculate the total claim amount.
Regrettably you cannot repair the failed components 1 at a time, meaning you cannot bring the car next week for the air-con - then the following week for the wheel bearing replacement. Each component falls within its own benefit category and is still subject to its own limit. We do not add the two benefit limits together to calculate the total claim amount.
It was for this reason Motorite proceeded to authorise the claim for the drive pulleys however - the v-belt tensioner and idler claimed for will not be entertained due to more than one failure at the same time which regrettably is not covered.
Thank you for your cooperation and patience herein.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply14 Aug 2020, 10:31
Official
Dear Sir,
This letter serves to confirm that we have reviewed the merits of your complaint received on the 13/08/2020.
Where failure of, or damage to, any component or part that can be classified under two of the benefits or headings, the higher benefit or amount will apply as each component falls within its own benefit category and is still subject to its own limit. We do not add the two benefit limits together to calculate the total claim amount.
For example: If you have a claim for engine and suspension damage, although we treat it as one claim, each component falls within its own benefit category and is still subject to its own limit. We do not add the two benefit limits together to calculate the total claim amount.
Regrettably you cannot repair the failed components 1 at a time, meaning you cannot bring the car next week for the air-con - then the following week for the wheel bearing replacement. Each component falls within its own benefit category and is still subject to its own limit. We do not add the two benefit limits together to calculate the total claim amount.
It was for this reason Motorite proceeded to authorise the claim for the drive pulleys however - the v-belt tensioner and idler claimed for will not be entertained due to more than one failure at the same time which regrettably is not covered.
Thank you for your cooperation and patience herein.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division