NC
Nadine C
1 reviews | Active since Mar 2018
08 Apr 2019, 14:46
Warranty not Transferred
Purchased a vehicle in March 2018 and transferred the extended warranty from the previous owner name. Sent all the documentation to Half-way Toyota Fourways to process. I received confirmation the the vehicle was transferred. When the vehicle went in for a service the service advisor notified me the the air-con pump in making a noise, I advised that I have extended cover with Motorite and that a claim should be submitted. Motorite now claims that the warranty was not transferred and the we need to get old of the previous owners (1yr later) to complete the form. This is unacceptable.
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Replies (5)
Motorite Administrators's replyOfficial
08 Apr 2019, 14:55 Dear Sir / Madam, We acknowledge receipt of your complaint however, in order for us to further investigate the matter and provide you adequate feedback we will require the following information: Policy / Contract number: I.D number: Vehicle Registration number: Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's reply08 Apr 2019, 14:55
Official
Dear Sir / Madam, We acknowledge receipt of your complaint however, in order for us to further investigate the matter and provide you adequate feedback we will require the following information: Policy / Contract number: I.D number: Vehicle Registration number: Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's replyOfficial
09 Apr 2019, 09:11Dear Sir/Madam,
Unfortunately, the dealer never provided us with the necessary documents to facilitate the change of ownership, as a result the change was not done.
Kindly provide us with the necessary change of ownership documents to speed up the process from our side.
Thank you for your cooperation and patience herein. Kind Regards,
Unfortunately, the dealer never provided us with the necessary documents to facilitate the change of ownership, as a result the change was not done.
Kindly provide us with the necessary change of ownership documents to speed up the process from our side.
Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's reply09 Apr 2019, 09:11
Official
Dear Sir/Madam,
Unfortunately, the dealer never provided us with the necessary documents to facilitate the change of ownership, as a result the change was not done.
Kindly provide us with the necessary change of ownership documents to speed up the process from our side.
Thank you for your cooperation and patience herein. Kind Regards,
Unfortunately, the dealer never provided us with the necessary documents to facilitate the change of ownership, as a result the change was not done.
Kindly provide us with the necessary change of ownership documents to speed up the process from our side.
Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's replyOfficial
09 Apr 2019, 09:23Motorite Administrators's reply09 Apr 2019, 09:23
Official
Motorite Administrators's replyOfficial
09 Apr 2019, 11:37Dear Sir/Madam,
To provide assistance we require the above requested documents to speed the process on our side.
Thank you for your cooperation and patience herein. Kind Regards,
To provide assistance we require the above requested documents to speed the process on our side.
Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's reply09 Apr 2019, 11:37
Official
Dear Sir/Madam,
To provide assistance we require the above requested documents to speed the process on our side.
Thank you for your cooperation and patience herein. Kind Regards,
To provide assistance we require the above requested documents to speed the process on our side.
Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's replyOfficial
10 Apr 2019, 09:05 Dear Madam, This is with respect to the complaint earlier received. Please note that we have contacted the respective insurer to query the status of the change of ownership required – we have duly been provided with the relevant information to make the much needed changes. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. It will help us improve our operations and services. We hope this is sufficient to solve the issue and clear any remaining inconvenience. Thank you for co-operation and patience herein. Kind Regards, Risk Management Complaints Division Tel No: *** Facsimile: *** Email: ***
Motorite Administrators's reply10 Apr 2019, 09:05
Official
Dear Madam, This is with respect to the complaint earlier received. Please note that we have contacted the respective insurer to query the status of the change of ownership required – we have duly been provided with the relevant information to make the much needed changes. I would like to thank you for bringing this to our attention as it is important that our services to you are timely, responsive and cost-effective. It will help us improve our operations and services. We hope this is sufficient to solve the issue and clear any remaining inconvenience. Thank you for co-operation and patience herein. Kind Regards, Risk Management Complaints Division Tel No: *** Facsimile: *** Email: ***