eE
edgarmashego E
1 reviews | Active since Jun 2017
09 May 2023, 16:31
**** warranty
Motor rite and First Warranty are a **** because they declined a valid claim on my vehicle
Helpful (0)
Replies (2)0
Replies (2)
Motorite Administrators's replyOfficial
09 May 2023, 16:49Dear Madam,
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: FNBN12043 (***8)
TIA Reference/Case Number: ***1
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply09 May 2023, 16:49
Official
Dear Madam,
Motorite acknowledges receipt of your complaint, your communication is important to us.
Your complaint will be fully investigated by a dedicated complaints administrator who will try to resolve your complaint within 3 business days.
Your Policy Number: FNBN12043 (***8)
TIA Reference/Case Number: ***1
Where we are unable to resolve your complaint within 3 business days, we shall keep you adequately informed of the progress of your complaint, the cause of any delays as well as providing you with revised timelines.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's replyOfficial
11 May 2023, 08:44Dear Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division
Motorite Administrators's reply11 May 2023, 08:44
Official
Dear Madam,
Thank you for allowing us the opportunity of investigating your complaint.
Please refer to your personal email for our comprehensive feedback regarding the outcome of your complaint.
Should you have further queries – please do not hesitate to contact us.
Kind regards,
Risk Management Complaints Division