JM
JJ M
1 reviews | Active since Oct 2019
03 Oct 2019, 18:30
Warranty Claim Rejected without Communication
I launched a Claim for my car warranty, my car horn just stopped working.. I took it to VW and they launched a claim with Motorite to fix the horn under warranty, The claim was rejected same day by Motorite. The dealer called and notified me. No communication received from Motorite regarding the claim.. No email, no text, no call.. Im still in the dark as i don't know why my warranty claim was rejected. Such a Bad service from Motorite Administrators.
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Replies (3)
Motorite Administrators's replyOfficial
04 Oct 2019, 09:43Dear Sir / Madam, We acknowledge receipt of your complaint however, in order for us to further investigate the matter and provide you adequate feedback we will require the following information: Policy / Contract number: I.D number: Vehicle Registration number: Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's reply04 Oct 2019, 09:43
Official
Dear Sir / Madam, We acknowledge receipt of your complaint however, in order for us to further investigate the matter and provide you adequate feedback we will require the following information: Policy / Contract number: I.D number: Vehicle Registration number: Thank you for your cooperation and patience herein. Kind Regards,
Motorite Administrators's replyOfficial
07 Oct 2019, 09:35Dear Sir/Madam,
We are following up on the above requested details.
Kind regards,
We are following up on the above requested details.
Kind regards,
Motorite Administrators's reply07 Oct 2019, 09:35
Official
Dear Sir/Madam,
We are following up on the above requested details.
Kind regards,
We are following up on the above requested details.
Kind regards,
Motorite Administrators's replyOfficial
08 Oct 2019, 12:39Dear Sir / Madam,
We are yet to receive feedback from you pertaining to the complaint submitted.
Unfortunately, without policy/plan or vehicle details we are unable to assist with the matter in moving forward.
Should you wish for a speedy and efficient resolution herewith, please be so kind as to contact the Motorite Complaints division for further assistance.
We are yet to receive feedback from you pertaining to the complaint submitted.
Unfortunately, without policy/plan or vehicle details we are unable to assist with the matter in moving forward.
Should you wish for a speedy and efficient resolution herewith, please be so kind as to contact the Motorite Complaints division for further assistance.
Motorite Administrators's reply08 Oct 2019, 12:39
Official
Dear Sir / Madam,
We are yet to receive feedback from you pertaining to the complaint submitted.
Unfortunately, without policy/plan or vehicle details we are unable to assist with the matter in moving forward.
Should you wish for a speedy and efficient resolution herewith, please be so kind as to contact the Motorite Complaints division for further assistance.
We are yet to receive feedback from you pertaining to the complaint submitted.
Unfortunately, without policy/plan or vehicle details we are unable to assist with the matter in moving forward.
Should you wish for a speedy and efficient resolution herewith, please be so kind as to contact the Motorite Complaints division for further assistance.