1 reviews | Active since Jun 2016
Waiting on Credit to be refunded - OFC***
<p>I have send my request to cancel my policy on 09/06/2016 and again on 22/07/2016. So far NO refunds have being made. I trust that you will back date this and pay interest om my account. I send mails to be comfirmed but no single reply. Tipical. Must I report you everytime on Hello Peter, or do you like it if people see how bad you service is </p>
Dear Sir,
Motorite has reviewed your complaint and noted your comments.
It must be noted that this cancellation matter has previously been addressed with you on a previous occasion – our records indicate that no email was received on 22/07/2016 received from you.
We have noted that the only outstanding documentation needed in order to fulfil your request is the outstanding FICA documents, namely:
- Proof of Residence
- Copy of I.D or Driver’s License
- Purchase Invoice of Vehicle / Natis
We can assure you that as soon as the aforementioned information is received – we will fulfil your request promptly.
Please may you issue the above mentioned to : **********
Motorite duly apologises for any inconvenience you have encountered during this cancellation process.
Thank you for co-operation and patience herein.
Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone ********** Facsimile **********
Mailto: **********
Dear Sir,
Motorite has reviewed your complaint and noted your comments.
It must be noted that this cancellation matter has previously been addressed with you on a previous occasion – our records indicate that no email was received on 22/07/2016 received from you.
We have noted that the only outstanding documentation needed in order to fulfil your request is the outstanding FICA documents, namely:
- Proof of Residence
- Copy of I.D or Driver’s License
- Purchase Invoice of Vehicle / Natis
We can assure you that as soon as the aforementioned information is received – we will fulfil your request promptly.
Please may you issue the above mentioned to : **********
Motorite duly apologises for any inconvenience you have encountered during this cancellation process.
Thank you for co-operation and patience herein.
Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone ********** Facsimile **********
Mailto: **********
I mailed this email again to ********** email. Open you eyes
See my proof, I think your system is also failing you as your staff, think it is time you refund me more then you should due to my struggle:
---------------------------------------------
From: William Brits
Sent: 29 July 2016 07:21 AM
To: ********** /> Subject: FW: OFC **********
Importance: High
----------------------------------------------
From: William Brits
Sent: 22 June 2016 10:26 AM
To: 'CS Support'
Subject: RE: OFC **********
See cancellation, respond as soon as you receive this
-----------------------------------------------
From: William Brits
Sent: 25 July 2016 11:18 AM
To: ********** /> Subject: RE: OFC **********
Really what is going on?????????????? Has my return being done included interest
---------------------------------------------------
From: William Brits
Sent: 15 June 2016 12:20 PM
To: ********** /> Subject: RE: OFC **********
Importance: High
STILL NO RESPONSE
---------------------------------------
From: William Brits
Sent: 09 June 2016 07:36 AM
To: ********** /> Subject: RE: OFC **********
Importance: High
----------------------------------------------------
From: William Brits
Sent: 17 May 2016 01:33 PM
To: ********** /> Subject: RE: OFC **********
Respond on my request
-------------------------------------------
And you did not receive it????????????????????????????????????????????????????????????????????? And I lei, who is actualy telling the lei??????????????????????????????????????
I mailed this email again to ********** email. Open you eyes
See my proof, I think your system is also failing you as your staff, think it is time you refund me more then you should due to my struggle:
---------------------------------------------
From: William Brits
Sent: 29 July 2016 07:21 AM
To: ********** /> Subject: FW: OFC **********
Importance: High
----------------------------------------------
From: William Brits
Sent: 22 June 2016 10:26 AM
To: 'CS Support'
Subject: RE: OFC **********
See cancellation, respond as soon as you receive this
-----------------------------------------------
From: William Brits
Sent: 25 July 2016 11:18 AM
To: ********** /> Subject: RE: OFC **********
Really what is going on?????????????? Has my return being done included interest
---------------------------------------------------
From: William Brits
Sent: 15 June 2016 12:20 PM
To: ********** /> Subject: RE: OFC **********
Importance: High
STILL NO RESPONSE
---------------------------------------
From: William Brits
Sent: 09 June 2016 07:36 AM
To: ********** /> Subject: RE: OFC **********
Importance: High
----------------------------------------------------
From: William Brits
Sent: 17 May 2016 01:33 PM
To: ********** /> Subject: RE: OFC **********
Respond on my request
-------------------------------------------
And you did not receive it????????????????????????????????????????????????????????????????????? And I lei, who is actualy telling the lei??????????????????????????????????????
Dear Sir,
I have requested for a customer service representative to contact you to further discuss the matter in order to clear up any miscommunications and reach a closure on your cancellation request.
Thank you for co-operation and patience herein.
Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone ********** Facsimile **********
Mailto: **********
Dear Sir,
I have requested for a customer service representative to contact you to further discuss the matter in order to clear up any miscommunications and reach a closure on your cancellation request.
Thank you for co-operation and patience herein.
Regards,
Motorite Administrators (Pty) Ltd
Risk Management
Telephone ********** Facsimile **********
Mailto: **********