KR
Kendal R
1 reviews | Active since Jul 2014
23 Nov 2018, 11:28
Waiting on cancelation of policy for over a month.
More than a month ago I sent an email to Lerato requesting cancellation of my policy. I have had to continuously follow up and chase her to get this done, and if it hasn't been an excuse, there's been a request to resubmit my cancellation docs. I've had enough! If I don't contact her, I don't hear anything about the matter, and I don't understand why this is taking so long.
Motorite gets paid each and every month by me and now, when I need assistance, Motorite's Lerato has done little to assist me or keep me in the loop as to what is going on.
Helpful (0)
Replies (5)0
Replies (5)
Motorite Administrators's replyOfficial
23 Nov 2018, 11:37Dear Sir / Madam,
We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Tel No: ***
Facsimile: ***
Email: ***
Motorite Administrators's reply23 Nov 2018, 11:37
Official
Dear Sir / Madam,
We acknowledge receipt of your complaint received at our offices and duly noted your comments.
Your complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning your complaint as soon as possible.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Tel No: ***
Facsimile: ***
Email: ***
Motorite Administrators's replyOfficial
23 Nov 2018, 16:24Dear Madam,
Kindly refer to your personal email address for our comprehensive response into your complaint.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Motorite Administrators's reply23 Nov 2018, 16:24
Official
Dear Madam,
Kindly refer to your personal email address for our comprehensive response into your complaint.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
KR
Kendal R's updateReviewer Update
24 Nov 2018, 08:05Hi, I've checked my emails and can confirm that I have not received a comprehensive response to my complaint.
KR
Kendal R's update24 Nov 2018, 08:05
Reviewer Update
Hi, I've checked my emails and can confirm that I have not received a comprehensive response to my complaint.
Motorite Administrators's replyOfficial
26 Nov 2018, 08:11Dear Madam,
Please accept our apologies for the delay with the response as it seems we had network issues on our side.
I can gladly say that the response has been sent out this morning to your personal email address as previously advised.
Risk Management Complaints Division
Please accept our apologies for the delay with the response as it seems we had network issues on our side.
I can gladly say that the response has been sent out this morning to your personal email address as previously advised.
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
Motorite Administrators's reply26 Nov 2018, 08:11
Official
Dear Madam,
Please accept our apologies for the delay with the response as it seems we had network issues on our side.
I can gladly say that the response has been sent out this morning to your personal email address as previously advised.
Risk Management Complaints Division
Please accept our apologies for the delay with the response as it seems we had network issues on our side.
I can gladly say that the response has been sent out this morning to your personal email address as previously advised.
Risk Management Complaints Division
Tel No: ***
Facsimile: ***
Email: ***
KR
Kendal R's updateReviewer Update
26 Nov 2018, 09:34Thanks.
KR
Kendal R's update26 Nov 2018, 09:34
Reviewer Update
Thanks.