AM
Ayanda M
1 reviews | Active since Aug 2015
14 Jul 2025, 09:47
Very unhappy customer
I am actually very unhappy with the ways of working with the warrant. Out of 19500 only less that R4000 was approved fpr the repairs whereas I have been paying for premiums for over 2 years and policy document was never sent to me. Also when I requested it during the incident still I have recieved one. Makes me think in these warranties we are not safe might as well save your own money than making this insurance company rich.
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Replies (2)
Motorite Administrators's replyOfficial
14 Jul 2025, 10:00Hello Ayanda M
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply14 Jul 2025, 10:00
Official
Hello Ayanda M
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
14 Jul 2025, 15:31Dear Ayanda M,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***4, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply14 Jul 2025, 15:31
Official
Dear Ayanda M,
Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.
With reference to your complaint logged with us, complaint reference number ***4, we have reviewed your complaint and duly noted your comments.
Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter and our findings thereof.
Please feel free to contact us should you require additional information.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division