LS
Lungani S
1 reviews | Active since Jul 2021
20 Jul 2021, 14:17
Very Poor Service
Very poor service. They do not respond to emails. When you call you hold for at least an hour before someone finally answers. My partner had to submit more than 4 times before we got a responds. Submitted a claim on 24 June and only got a response on July, Their excuse is covid and that they are short staff. Imagine not having a car for this long. They couldn't be bothered but yet their debit orders run on time.
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Motorite Administrators's replyOfficial
20 Jul 2021, 14:49Dear Sir / Madam,
Motorite acknowledges receipt of this complaint received at our offices and duly noted your comments.
Kindly may you supply us with the relevant Power of Attorney in order for us to release or discuss our mutual customer’s policy information.
Upon receipt, the complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning the complaint as soon as possible.
Thank you for co-operation and patience herein.
Kind Regards,
Motorite Administrators's reply20 Jul 2021, 14:49
Official
Dear Sir / Madam,
Motorite acknowledges receipt of this complaint received at our offices and duly noted your comments.
Kindly may you supply us with the relevant Power of Attorney in order for us to release or discuss our mutual customer’s policy information.
Upon receipt, the complaint will be investigated by the Risk Management Complaints division who will inform you in writing of our final position concerning the complaint as soon as possible.
Thank you for co-operation and patience herein.
Kind Regards,