Very poor service
<p>Motorite sold me a policy,now after a year of paying the plan,my vehicle broke down,they canot assist because of the first owner did not service the vehicle on time,the canot pay for the repairs.I bought the vehicle 2nd hand and done 3x services on time,so why must I be penelised,if ever the vehicle dealership payed for a late service,I wil not ever recoment anybody to buy a plan from them,I work for a very big vehicle dealership,and not one of my customers will buy a motorite plan ever again.Innovation and liquid capital is far more better.</p>
Dear Sir,
Motorite has reviewed your complaint and have duly noted your comments.
Our records indicate that upon analysing the relevant voice recording from point of sale you had indeed advised us that all your vehicles services were done as per the manufactures specifications.
At point of claim and upon receiving your vehicles service records, it was established that your vehicles 15 000 km, 30 000 km and 45 000 km services were carried out late outside of the manufacturers specifications.
Unfortunately we cannot confirm what was advised and or discussed with the selling dealer at point of sale regarding your vehicles service records as we were not present at that point. Motorite have thus agreed to assist with a cancellation and a full refund in this regard – we believe this application to be fair towards yourself. We do however apologise for any frustrations caused in this matter.
Kind Regards
Risk Management Complaints Division
Tel No:
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Facsimile:
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Email:
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Dear Sir,
Motorite has reviewed your complaint and have duly noted your comments.
Our records indicate that upon analysing the relevant voice recording from point of sale you had indeed advised us that all your vehicles services were done as per the manufactures specifications.
At point of claim and upon receiving your vehicles service records, it was established that your vehicles 15 000 km, 30 000 km and 45 000 km services were carried out late outside of the manufacturers specifications.
Unfortunately we cannot confirm what was advised and or discussed with the selling dealer at point of sale regarding your vehicles service records as we were not present at that point. Motorite have thus agreed to assist with a cancellation and a full refund in this regard – we believe this application to be fair towards yourself. We do however apologise for any frustrations caused in this matter.
Kind Regards
Risk Management Complaints Division
Tel No:
***
Facsimile:
***
Email:
***