AY
Ali Y

1 reviews | Active since Jul 2015

15 Jul 2015, 12:04

Very disappointing service

I have a warranty with Motorite. This warranty clearly states that repairs to the clutch parts are covered in the policy. After confirming this via the Motorite call centre I was advised to take my vehicle in to Kia to confirm the repairs to be done to the clutch.<br> After taking my vehicle in to Kia, Motorite advised me that Kia technicians would need to diagnose the issue (disassemble and reassemble the clutch) at a cost of R6000. Note that this would be at my expense. In the case that the repairs weren't authorised I would then have to pay another R6000 for the labour (disassemble and reassemble of the clucth) again, as well covering the cost for the parts to be replaced. When I initially phoned the call center and explained the issue I was not made aware of any costs that I would have to cover neither was this stated in the policy under section 22 \Procedure if the vehicle breaks down". This scares policy holders into finding an alternative rather than going through the costly and painful claim process. I find this Motorite warranty self-defeating and misleading.<br> In summary I would like this policy cancelled immediately and my money refunded to me in full."""

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Replies (1)
Motorite Administrators
Motorite Administrators's reply15 Jul 2015, 13:31
Official
Hello ayalcin87,

Dear Sir,

You are correct in stating that the policy does make provision for your vehicles clutch replacement - however this is subject to cause of failure being confirmed, in line with the policy terms and conditions and whereby the applicable limits of liability apply. Strip and quote costs are unfortunately for the policy holders account. The strip and quote costs are absolved and would become the labour cost for the replacement of the vehicles clutch, that is if the failure is valid and covered by the policy.The only time you would be liable to pay the strip and quote costs is If the claim is rejected. We trust that this explanation clarifies. A customer care agent will be in contact with you to further discuss the cancellation process and if any refunds are applicable.

Motorite Administrators (Pty) Ltd
Risk Management
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