Hellopeter
Share Your Experience
ER
Edward R

1 reviews | Active since Jul 2014

07 May 2024, 14:41

Very bad service Motorite

Policy was cancelled all documents was sent thru that was needed. This was more than 30days ago. Numerous calls have being made. Everytime you phone in the consultant says they will do a follow up and then nothing so we continue foe the past 30 plus days This is really ********* behaviour A refund is due and is being withheld due to no valod reasons

0
Replies (3)
Motorite Administrators
Motorite Administrators's reply07 May 2024, 14:48
Official
Hello Edward R, We acknowledge your complaint and apologize for the inconvenience caused.  Your feedback is important to us, therefore your complaint will be fully investigated by our complaints team.  One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.  Thank you for your cooperation and patience herein. Kind Regards,  Risk Management Complaints Division 
Motorite Administrators
Motorite Administrators's reply08 May 2024, 10:29
Official
Dear Edward R, Thank you once again for bringing this to our attention and allowing us an opportunity to investigate your complaint.  With reference to your complaint logged with us, complaint reference number ***0, we have reviewed your complaint and duly noted your comments. Kindly note that we have shared a comprehensive response informing you of our final position concerning the complaint to your personal email address.  Kindly refer to your email regarding the merits of the matter and our findings thereof. Please feel free to contact us should you require additional information.  Thank you for your cooperation and patience herein.Kind Regards, Risk Management Complaints Division
ER
Edward R's update12 May 2024, 17:50
Reviewer Update
Motorite doesnot say anything aboit when you phone you have to hold on forever thank you for a very uncustomer rights reply customer doesnot have any rights only motorite