MV
MoenieKak V
1 reviews | Active since Mar 2018
05 May 2020, 13:21
Vertraagte Company
I'm still waiting for you to get my car fixed and still waiting for my blady call since 19 March 2020.
Its 05 May 2020!!
Helpful (0)
Replies (3)0
Replies (3)
Motorite Administrators's replyOfficial
05 May 2020, 13:36Dear Sir/Madam, Motorite acknowledges receipt of your complaint. We were unfortunately unable to pick up your contract on the information provided. In order for Motorite to further investigate the matter and provide you adequate feedback we will require some additional information. We will email you directly to obtain the relevant information. Kind regards, Motorite Risk Management Complaints Division.
Motorite Administrators's reply05 May 2020, 13:36
Official
Dear Sir/Madam, Motorite acknowledges receipt of your complaint. We were unfortunately unable to pick up your contract on the information provided. In order for Motorite to further investigate the matter and provide you adequate feedback we will require some additional information. We will email you directly to obtain the relevant information. Kind regards, Motorite Risk Management Complaints Division.
Motorite Administrators's replyOfficial
07 May 2020, 10:08Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
Motorite Administrators's reply07 May 2020, 10:08
Official
Dear Sir, Thank you for allowing us the opportunity of investigating your complaint. Please refer to your personal email for comprehensive feedback regarding the outcome of your complaint. We trust that the outcome meets your satisfaction. Should you have further queries – please do not hesitate to contact us. Kind regards,
MV
MoenieKak V's updateReviewer Update
08 May 2020, 15:32So Motorite is saying that I have to wait an additional 40 days just before VWFS get the refund?
What is the amount that is being refunded? As far as I know Motorite can refund the full amount as Barons Bellville never advised that the policy is upto 120000km only. How can an extended warranty be until 120000km when the factory warranty ends there?!
Not customer friendly and conducive for business as I have to be inconvenienced for longer than 40 days waiting for the refund from VWFS.
Truly horrible service and processes!!
What is the amount that is being refunded? As far as I know Motorite can refund the full amount as Barons Bellville never advised that the policy is upto 120000km only. How can an extended warranty be until 120000km when the factory warranty ends there?!
Not customer friendly and conducive for business as I have to be inconvenienced for longer than 40 days waiting for the refund from VWFS.
Truly horrible service and processes!!
MV
MoenieKak V's update08 May 2020, 15:32
Reviewer Update
So Motorite is saying that I have to wait an additional 40 days just before VWFS get the refund?
What is the amount that is being refunded? As far as I know Motorite can refund the full amount as Barons Bellville never advised that the policy is upto 120000km only. How can an extended warranty be until 120000km when the factory warranty ends there?!
Not customer friendly and conducive for business as I have to be inconvenienced for longer than 40 days waiting for the refund from VWFS.
Truly horrible service and processes!!
What is the amount that is being refunded? As far as I know Motorite can refund the full amount as Barons Bellville never advised that the policy is upto 120000km only. How can an extended warranty be until 120000km when the factory warranty ends there?!
Not customer friendly and conducive for business as I have to be inconvenienced for longer than 40 days waiting for the refund from VWFS.
Truly horrible service and processes!!