Utterly USELESS.

my car's engine was changed by the dealership, i took it for the first service (with Motorite), which was declined as the engine numbers did not match - Fair enough. i sent them all the documentation i had, a copy of the invoice from the dealership, proof of address, copy of police clearance report and a copy of the motor vehicle license document (showing the new disc with new engine number). they point blank refuse to accept all this documentation to do the service, not to mention i also have a letter from the dealership stating that they themselves had done the engine replacement, it shows the old and new engine numbers. This is not good enough for them, they want the Natis document. i asked if i will get my funds back if i cancel.... sorry, no funds will be returned. I am paying for a service which i am NOT GETTING!!!